Software as a Relationship

We understand you have many choices these days for your business needs and there is no shortage of great companies to help you.  Redline 9 Software Solutions believes in partnering with our clients, so you feel as though we are a part of your company.  If you have a request, we want to treat it as if you made the request to an employee.  As our partner, we want you to know you are valued.

Our Software as a Relationship model extends our services, so you can feel comfortable knowing, we are aligned and ready to help in all aspects of effort to reach your objectives.  We believe the 4 pillars of a great service delivery model include, Service Delivery Management, Technical Delivery, Solution Architecture & Product Management and Technical Project Management.  We are accountable to you, so you can achieve your business objectives.

Service Delivery

Our service delivery model defines the tactical approach Redline 9 Software Solutions takes on our client engagements.  We have standardized this approach after learning from many project deliveries and know there is always room for improvement.  As we continue to learn and grow, so will our service delivery model, so we can ensure we are meeting your business objectives.  The more we know about your current situation and needs, the better equipped we are to offer a viable approach to reach your goals.  Redline 9 prefers to take small incremental steps in the beginning, which offers cost savings to you. 

DISCOVERY and ASSESSMENT

Our discovery and assessment approaches provide the means to give us more information while partnering with you on a much smaller engagement.  You can take the deliverables we provide and use as needed, even if you intend to not partner with Redline 9 to deliver the intended project.  We promote these services to eliminate spending larger cycles of time delivering, which may not meet your needs in the long run.  Our current approach includes:

PRE-ENGAGEMENT COLLABORATIVE DISCUSSIONS

• NDA agreed upon and executed
• Business & Technical conversations concerning Business Objectives, Timelines, Current Situation, Assumptions, Risks and Needs
• Initial guidance on where to start
• Statement of Work (SOW) Creation & Approval for Discovery, Assessment, Minimal Viable Product or Project execution

COLLABORATIVE SOLUTION SERVICES

• Business & Technical Discovery & Analysis
  • Current Project Assessment of 10 Critical Areas
  • Executive Brief, recommendations and review of Solution Approach, talent needs, Estimates for overall costs and timeline
• Project Execution
  • Assess, Discover and Analyze for each agile iteration (described below)

OPERATIONS HANDOFF & INTERNAL KICKOFF

• Internal team selection and readiness
• Formal handoff to delivery team

PROJECT KICKOFF

• Full team kickoff
  • Introduce people and roles provided
• Review SOW and other forms of requirements, assumptions and risks provided
• Review Discovery and or Assessment documentation if available
• Brief team(s) on communications, program and project management, key contacts and stakeholders
• Review overall technology stack and environments

SERVICE DELIVERY MANAGEMENT

• Ongoing Client engagement and leadership
• Bi-Weekly Technical Leadership Milestone Reviews & Reporting
• Monthly Business and Technical Leadership Reviews & Reporting
• Continual review and of Scope, Risk and Change Management needs
• Continual review of assumptions, expectations and SOW adherence

TECHNICAL PROJECT MANAGEMENT & DELIVERY

• Daily Stand-ups with documentation
• Time-boxed Iteration and Release planning
• User Experience aligned with Development
• Continual discovery and documentation
• Backlog grooming
• Feedback loop with Product, Program and Project management and Technical Delivery

Agile UX

Redline 9 expertise in Agile extends into the mid 1990’s when the founder was working on processes which promoted continuous check-in of code into VCCS, time boxed iterations and estimated effort with an emphasis on people working as a team.

The processes have evolved just as the complexity of the software produced today, and there is still as strong emphasis on people working together, collaboratively in time-boxed iteration.

We utilize an Agile UX approach, outlined here, which offers better collaboration, reduced risks in the production of software, improved software quality and the probability of releasing production ready code to the marketplace much faster.

Our process typically starts with initial discovery (and assessment) with your stakeholders, teams and subject matter experts to determine and define and or refine requirements for an initial Minimal Viable Product, MVP.  Our team will also investigate your current architecture and technology stack if it exists and determine options for the platform, which will best host your needs. 

UX/UI

We understand not all projects have user experience and user interface needs, but many will, even for backend administrative tasks.  Our Agile UX approach will conceptualize, observe and analyze the context of use, the user’s tasks and determine the need for wireframes.  Our UX team will validate your intended user experience before development starts the implementation as well.  If there is no UX/UI, our development team can start on your development requirements and iterate through the estimated effort, typically on a 2-week iteration. Our process utilizes the latest tools and frameworks to help manage our process, which are found here, depending on your needs. 

We will iterate through your estimated features/stories utilizing agile practices, which are collaborative and transparent.  We will document and track our progress and provide agreed upon key performance metrics.  We thoroughly integrate and test the developed software product.  Once you accept our delivered work, the team will deploy the code into the proper platform based on the agreed upon release schedule.

During our engagement, we will provide proper documentation, ensure knowledge transfer of work delivered and additional training can be provided as part of the SOW.

Our Staffing Models

Redline 9 provides a very flexible talent engagement model, providing you more available talent to suit your time zone, size of engagement and budget needs.  We offer Staff Augmentation, Full Team and Co-Managed team talent models.

Staff Augmentation

• Client Management & Control
• Client sets priorities and sets daily tasking
• Client is responsible for overall outcome
• We are responsible for delivering timely, valuable work
• You are considered a Partner and we collaborate to deliver to meet your desired business outcomes

Full Team(s)

• We manage and control the process and are responsible for the outcome
• We field a full multidisciplinary team
• Client has a desired business outcome
• You are considered a Partner and we collaborate to deliver to meet your desired business outcomes

Co-Managed Team(s)

• Shared control and management
• Roles can be moved from Client to us or vice versa
• One person can play multiple roles
• You are considered a Partner and we collaborate to deliver to meet your desired business outcomes